Cancelling or changing a booking
To cancel or change a booking, write to [email protected]. The date we receive your message counts. The amount we retain depends on how close to departure you cancel:
| Time before departure | Amount retained |
|---|---|
| 30 days or more | Nothing (full refund) |
| 7 to 14 days | 30% of the total price |
| 0 to 6 days | 60% of the total price |
| Less than 0 days | 100% of the total price |
The deposit of 30% is not refundable once the free cancellation period has ended. Services already paid to third parties, such as hotels or permits, are retained if they cannot be recovered.
Changes by you
We will try to accommodate changes of dates or participants subject to availability. Any extra cost from a supplier will be passed on and explained beforehand.
Cancellation or changes by us
If we must cancel or significantly change your trip for safety, weather, or because a minimum group size was not reached, we will offer an equivalent alternative or a full refund of the amounts you paid for the cancelled services.
No-show and unused services
If you do not show up or leave the trip early, the amounts paid are not refundable. Unused services, such as meals or nights, are not refunded.
How refunds are paid
Approved refunds are paid within 14 days, by the same method as the original payment where possible. Bank fees may apply.
Travel insurance
We strongly recommend cancellation insurance, which can cover events such as illness or unexpected travel restrictions.